Hyatt Regency McCormick Place Review
Before last week’s trip to Chicago, I hadn’t stayed in a Hyatt property in ages, like at least 10 years. It wasn’t because I’d had a bad experience with Hyatt, or was consciously avoiding them. The main reason: most of my loyalty points were with other brands, with more properties, locations, and options than Hyatt.
In some ways, I almost felt like Hyatt was a dying brand. Last week, at the very last minute, I was scrambling to find a place to stay in Chicago, Wednesday through Sunday. Most people I knew were staying at the Hyatt Regency McCormick Place, but when I went online to make a reservation, they were sold out!
At first, I started looking for other properties close to the Hyatt, but when you aren’t super familiar with the area, its like trying to put together a puzzle without the box. So I fired off an e-mail to the hotel, and waited….and waited some more. The first response was super friendly, but confirmed they were sold out and would have to see if they could work some magic to find me a room.
I wasn’t holding my breath. I knew it was a long shot. Guess my fairy Godmother was working that day, because she responded the next day, with a room and confirmation number. I felt like a rock star, and that was just a preview of the customer service I would experience during my stay.
My room had an AH-Mazing view that I couldn’t wait to share on Facebook and Twitter with friends and family. You could see a little bit of Navy Pier, Lake Michigan, downtown Chicago, and Soldier Field from my room! (photo taken from my room window)
The recurring theme of my stay: repeated visits to the front desk, because I lost my key, or needed help with something. When I met Louise I was in crisis mode, trying to track down my business cards before 4 PM, not only was she super friendly, but she helped track them and made a note requesting them to text me when they arrived. Her upbeat attitude combined with her extra efforts, convinced me to relax.
And then there’s Matt. I think he was always working the front desk when I needed a new key. His million dollar smile, and memory both stand out. As soon as he saw me, he would smile, confirm my room number and produce a new key! He may be the reason for the expression “service with a smile.”
Location was the reason I chose Hyatt McCormick Place, because I knew I’d be spending a lot of time at the convention center. Outstanding customer service and the little touches (like cold water and a box of chocolates in my room after I tweeted them), convinced me I chose the right hotel. Even though, its 10-15 minutes from Michigan Avenue and the Magnificent Mile shopping, I never waited more than 2 minutes for a cab.
I intended to work out and swim during my stay, but only made it to the 24 hour fitness center, one of the four nights. An indoor pool, and modern equipment, actually made me want to work out. It’s one of the largest hotel gyms I’ve ever seen!
While the hotel is connected to the conference center through a skywalk, there are not a lot of dining options within walking distance of the Hyatt. However, there are two full service restaurants on site, Forno for Italian fare, and Shor, featuring traditional and contemporary menu items. There’s also the option of having deep dish pizza delivered!
Shortly after check-in, I grabbed a turkey sandwich and Starbucks coffee from the Daily Grind, the fresh market that’s open 24 hours. I loved the convenience of being able to pop downstairs and grab a healthy snack (great variety of snacks and beverages), and a beer, even in the middle of the night! Daily Grind’s selection exceeded my expectations for a hotel cafe’/gift shop!
The next time I travel to Chicago, I plan to return to the Hyatt McCormick Place. They have everything I need to keep me comfortable on the road, and this experience has convinced me Hyatt is alive and well.
I was not compensated for writing this post, nor am I under any obligation to do so. All opinions are my own.